our privacy policy

Effective Date: November 3, 2026

Travel Family ("Travel Family," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share information when you visit www.travel-fam.com, interact with our social media accounts, submit an inquiry or lead form through Facebook or Instagram, subscribe to our email communications, or use our travel planning services.

By using our website or submitting information to us, you acknowledge that you have had the opportunity to review this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information

  • First and last name

  • Email address

  • Phone number

  • Mailing address or general location, when provided

Travel Planning Information

  • Preferred travel destinations

  • Proposed travel dates and trip duration

  • Number of travelers and general age ranges of children

  • Travel interests, preferences, and activities

  • Approximate trip budget

  • Accommodation and transportation preferences

  • Other information you voluntarily provide about your travel plans

Client and Booking Information

If you become a Travel Family client, we may collect additional information necessary to research, coordinate, or arrange travel. This may include:

  • Traveler names and dates of birth

  • Passport and identification information

  • Travel insurance information

  • Emergency contact details

  • Reservation and booking details

  • Other information required by travel suppliers or booking partners

We request only information reasonably necessary to provide the services you request. Please do not send sensitive identification or financial information through ordinary email or social media messages unless we have provided an appropriate secure method.

Email Subscription Information

If you subscribe to our email communications, we may collect your name, email address, subscription preferences, and information about your interaction with our emails, such as opens and link clicks.

Website and Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device information

  • Pages visited and website interactions

  • Referring websites

  • Approximate geographic location

  • Date and time of website visits

  • Cookie identifiers and similar tracking information

2. How We Collect Information

We collect information through several channels:

  • Directly from you when you complete a website inquiry form, contact us, or request travel planning assistance.

  • Through Facebook and Instagram lead generation forms.

  • Through email subscriptions and marketing forms.

  • During discovery calls and client communications.

  • Through website cookies, analytics tools, and advertising technologies.

  • From travel suppliers and booking partners when necessary to coordinate requested travel arrangements.

3. How We Use Your Information

We use collected information to:

  • Respond to travel inquiries and requests for information.

  • Schedule discovery calls and communicate with prospective clients.

  • Recommend destinations and provide personalized travel planning.

  • Prepare travel proposals, itineraries, and booking arrangements.

  • Coordinate reservations with travel suppliers and service providers.

  • Process payments through applicable payment providers.

  • Send requested guides, resources, and other materials.

  • Send promotional emails and travel updates when you have subscribed or otherwise consented where required.

  • Improve our website, services, and customer experience.

  • Measure advertising performance and website traffic.

  • Evaluate the effectiveness of our marketing campaigns.

  • Protect our business, prevent fraud, and comply with applicable legal obligations.

4. Third-Party Platforms and Service Providers

Travel Family uses third-party platforms to operate its website, communicate with clients, and promote its services.

Squarespace — Website Hosting

Our website is hosted by Squarespace. Squarespace may collect information about website visitors, including IP addresses, browser and device information, website interactions, and cookie information.

Squarespace may use cookies and similar technologies to provide website functionality, security, analytics, and performance services.

For more information, review the Squarespace Privacy Policy and Cookie Policy.

Mailchimp — Email Marketing

We use Mailchimp to manage email subscriptions and send newsletters, travel updates, and promotional communications.

When you subscribe to our mailing list, your contact information may be processed and stored by Mailchimp on our behalf.

Mailchimp may also collect information about email engagement, including whether an email is opened or a link is clicked.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

For more information, review Mailchimp's Global Privacy Statement.

Google Analytics — Website Analytics

We may use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

  • Pages visited

  • Time spent on website pages

  • Browser and device information

  • Approximate geographic location

  • Referring websites

  • Website interactions and events

  • Cookie and advertising identifiers, where applicable

We use this information to evaluate website performance, understand visitor interests, and improve our services.

If Google Analytics advertising features or remarketing are enabled, Google may also use advertising cookies and identifiers to support advertising measurement and relevant advertising.

You can manage advertising personalization through your Google Ads Settings and use the Google Analytics opt-out browser add-on where applicable.

Meta Pixel — Facebook and Instagram Advertising

We may use Meta advertising tools, including the Meta Pixel, to measure the effectiveness of our Facebook and Instagram advertising campaigns.

When you visit our website, the Meta Pixel may collect information such as:

  • Pages visited

  • Website interactions and events

  • Browser and device information

  • IP address

  • Cookie identifiers

  • Referring website information

This information may be used to measure advertising performance, understand visitor activity, build advertising audiences, and show relevant Travel Family advertisements to people who have interacted with our website.

Meta may associate this information with your Facebook or Instagram account or other information it maintains, subject to its own privacy policies and settings.

You can manage advertising preferences through your Facebook or Instagram account settings.

For more information, review Meta's Privacy Policy.

5. Facebook and Instagram Lead Forms

Travel Family may collect prospective client information through Facebook and Instagram advertisements using Meta Instant Forms and other lead generation tools.

If you submit a form through these platforms, we may receive your name, email address, phone number, and responses to questions about your travel interests, budget, preferred destinations, and travel plans.

We use this information to:

  • Respond to your travel inquiry.

  • Discuss potential destinations and travel options.

  • Provide information about our travel planning services.

  • Schedule discovery calls and discuss next steps.

Submitting a travel inquiry does not automatically enroll you in our general promotional email list. We will use separate marketing consent where required.

Your use of Facebook and Instagram is also subject to Meta's own privacy policies and practices.

6. How We Share Your Information

We do not sell your personal information for monetary consideration.

We may share information when reasonably necessary to provide our services or operate our business, including with:

Travel Suppliers and Booking Partners

Airlines, hotels, resorts, tour operators, transportation providers, travel insurance providers, destination management companies, and other travel-related businesses when necessary to research, arrange, or manage your trip.

Business and Technology Providers

Squarespace, Mailchimp, Google, Meta, payment processors, website service providers, scheduling platforms, and other companies that help us operate our business.

Professional and Legal Advisors

Attorneys, accountants, insurers, and other professional advisors when reasonably necessary.

Legal Requirements

Government agencies, regulators, law enforcement, or other parties when required by law or necessary to protect our legal rights.

Certain advertising and analytics activities may constitute sharing or targeted advertising under applicable state privacy laws, even when no money is exchanged. Where required, we will provide applicable opt-out rights.

7. Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to support website functionality, analyze traffic, and measure advertising performance.

These technologies may include:

  • Essential Squarespace cookies necessary for website operation and security.

  • Analytics and performance cookies.

  • Google Analytics cookies and identifiers.

  • Meta Pixel cookies and advertising identifiers.

  • Other cookies associated with third-party integrations.

Where required by applicable law, non-essential cookies and advertising technologies will be used only after obtaining appropriate consent.

You may manage cookie preferences through our website's cookie banner, where available, and control cookies through your browser settings.

Disabling certain cookies may affect website functionality and the accuracy of our analytics.

8. Data Security and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as reasonably necessary to:

  • Respond to inquiries and provide requested services.

  • Maintain client and booking records.

  • Fulfill contractual and legal obligations.

  • Resolve disputes and enforce agreements.

  • Maintain appropriate business and financial records.

Information that is no longer reasonably necessary will be securely deleted or de-identified, subject to applicable legal and recordkeeping requirements.

9. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we maintain about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information.

  • Request information about how personal information is collected, used, and shared.

  • Opt out of the sale or sharing of personal information or targeted advertising where applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional communications.

To exercise a privacy request, contact us at hello@travel-fam.com with the subject line "Privacy Request."

We may need to verify your identity before responding. We will respond in accordance with applicable law.

Marketing Communications

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the email or by contacting us directly.

Unsubscribing from promotional emails will not prevent us from sending necessary communications related to an active inquiry, booking, or client relationship.

10. Children's Privacy

Travel Family provides family-focused travel planning services. We may receive limited information about children from parents or legal guardians when needed to plan family travel, such as general age ranges, traveler counts, or age-related activity requirements.

Our website and marketing forms are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13.

Parents or legal guardians should provide any necessary information about their children and may contact us to request correction or deletion of information, subject to applicable legal and booking requirements.

We do not knowingly use children's personal information for targeted advertising.

11. International Travelers and Data Transfers

If you use our services from outside the United States, your information may be processed or stored in the United States or other countries where our service providers and travel partners operate.

Different countries may have different privacy and data protection laws.

Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable laws.

Any updates will be posted on this page with a revised effective date.

We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Travel Family
Website: https://travel-fam.com
Email: hello@travel-fam.com

Subject line: Privacy Inquiry